Manager Patient Access Operations-VVMC

The Patient Access Services Manager is responsible for the operations of the Patient Access Services Department, including the consolidated Call Center, within NAH and all subsidiaries. Key responsibilities are management of department operational processes including patient registration, appointment scheduling, insurance verification/authorization, and patient financial counseling or education activities. Responsible to ensure a high level of quality service is provided to the NAH internal/external customer base.
Patient Services
Responsible for ensuring department schedule and adequate staffing levels are maintained to provide coverage for all required locations. Ensures timely communication to staff of changes affecting registration, scheduling, and patient financial counseling/education activities. Participates in evaluation, testing, and implementation of system updates or new applications related to Patient Access Services functions. Demonstrates expert knowledge of department processes and related NAH organizational policies including State/Federal regulatory or compliance requirements that apply to Patient Access Services.
People Management Responsible for staff recruitment, hiring, performance, recognition and retention. Responsible for oversight of an effective training orientation process for new staff, monitoring performance levels, and ensuring continued education is provided within the department based on identified training needs. Ensures department procedures, goals, and objectives are developed, maintained, and readily available for staff utilization. Management of resources in accordance to department budget; assists Director as requested with recommendations in budget-planning process. Data Integrity Analyzes department reports and system work lists for determining levels of staff performance and status of accomplishing stated department goals and objectives Ensures assigned RevCycle Reports are investigated with completion of necessary actions to update discharged patient accounts allowing resubmission of claims processing. Revenue Cycle Support Acts as expert knowledge source related to registration, scheduling, or patient financial services for hospital or associated clinical areas on issues related to patient access services. Demonstrates ability to asses, document, and initiate action plans on identified areas of improvement within the department and in support of Revenue Cycle or organizational goals and objectives. Advanced leadership skills, self-directed, and willing to assume decision making responsibilities; cultivates and maintains strong working relationships with other Revenue Cycle and NAH department areas.Qualifications
Bachelors in Business or related degree and/or sufficient education or experience - Required
Certification & Licensures
PHR or SPHR- Preferred
SHRM/CP- Preferred

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