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Office Coordinator 2-Camp Verde Clinic

Overview
Office Coordinator undertakes a variety of day-to-day office and clerical tasks. He/She ensures that the office operations run smoothly and are successful in supporting other business activities.
Responsibilities
Patient Experience
Ensures appropriate consents for care and authorization to obtain or release information are obtained. Anticipates and promptly responds to customer needs (i.e., call lights, answering phones, responding to requests, etc.). Actively listens to the people we serve and co-workers. Responds promptly, reliably, and in an understandable manner. Demonstrates value of customers' time by providing prompt and courteous service. Communicates to customer when service is delayed.
Finance and Insurance Authorization Knowledge of legal and ethical considerations related to patient information. Gather and process all necessary patient forms to gain authorization for department visits, tests, labs, and surgeries (varied by location). Ability to understand and use appropriate medical terminology and organization services. Processes varied types of payments from patients. Communication Communication with Physicians, checking Patient insurance eligibility. Communicates as needed with physicians and other healthcare professionals to clarify diagnoses or to obtain additional information. Assist Medical Assistant's with reminder calls. Schedules appointments for patients either by phone or in person with patient's preferences in terms of date and time. Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns. Provides daily schedules to physician/clinicians prior to each day's visits. Communicates as needed with physicians' clinicians and their staff about any patient concerns/issues related to scheduling. Consults with office manager about any system problems. Prevents, calms, or diffuses irate callers and patients by working with them to identify concerns and properly direct calls or solutions.Qualifications
Education
High School Diploma or GED- Required
Associate's Degree - Preferred


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